Frequently Asked Questions

Everything you need to know about shopping with Sebastian Says

What are your shipping options and delivery times?

We offer standard and express shipping worldwide. Standard domestic shipping typically takes 3-7 business days, while international delivery can take 10-21 business days depending on your location.

What is your return policy?

We accept returns on all full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that sale items are final sale unless faulty.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products sustainably sourced?

At Sebastian Says, we prioritize ethical manufacturing and high-quality materials. We work closely with our suppliers to ensure our products meet our standards for durability and environmental responsibility.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer support team within 1 hour of placing your order and we will do our best to assist you.