Returns & Exchanges

At Sebastian Says, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns and exchanges on full-priced items within 14 days of delivery.

1

Review Policy

Ensure your items are in original condition, unworn, and with all tags attached to qualify for a refund or store credit.

2

Initiate Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

3

Pack and Post

Securely package your items and use the prepaid shipping label provided or your preferred tracked courier to return the parcel to our warehouse.

4

Refund Processing

Once our team inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing